"To provide our customers with quality products and exceptional service. We strive to maintain our reputation for integrity, responsiveness, and fairness, with customers, suppliers, competitors, and employees."
EnvisionWare is a privately held, Georgia corporation, and a proprietary limited corporation in Australia. Prior to incorporation in 1998, the founders worked together in the library industry and eventually created the Launch Command menuing system and a software suite called Internet Archivist that was developed in response to user requirements outlined by constituents of the Society of American Archivists. The product achieved recognition of leading status until descriptive language developments superseded the need for a specialized product.
The President and co-founder, Rob Walsh, is a MSDN professional, Microsoft Certified Systems Engineer (MCSE), and mathematician. Mr. Walsh is proficient in most contemporary programming languages and an expert on Windows and UNIX platforms. Besides development, Walsh has years of experience in the design and implementation of turnkey network solutions for corporate and educational accounts. In January 2002, Mr. Walsh's unique dbLib database design (integral to our Authentication and Accounting Module) was featured in Windows Developer Magazine. Walsh manages a team of developers and support personnel at the corporate headquarters and directs the Company research activities. Mike Monk, Vice President and the other co-founder, has been in the software and computer industry since 1984, but his career began in libraries. His experience in software development includes inventory and bill of materials control software, a database system for a national medical monitoring company, accounting and sales administration software, and a number of shareware programs. Monk has extensive experience in the design and implementation of sophisticated networks. He designed and built the technology infrastructure of The Weather Channel, and has worked on various network and computer projects in over 1000 libraries, 85 colleges and universities, and hundreds of corporate networks. Monk directs the sales and marketing activities of the Company and works collaboratively with the product development team.
EnvisionWare is a philosophy-driven Company. The founders have created an environment in which every employee is empowered to make individual decisions to ensure customer satisfaction. Every new person begins employment by meeting with the founders who instill a sense of obligation to the Company's guiding principles, mission, and values. Employees understand that they are free to use their judgment because every customer and situation is unique and because policy-driven companies constrain individual and corporate growth. Saying "because that's the way we always do it," or "that's company policy" is discouraged. Except for legal and HR issues, the Company is absent of policy. Employees are encouraged to question everything and empowered to ask why. Thus the Company immediately capitalizes on the strengths of the individuals that continually join the fastest growing company in the Library community.
Agile principles guide software development and general company operation. We make "software that works the way you want it to." Making incremental decisions and commitments with an eye on the longer term vision, the Company can turn on a dime and adapt to changing market conditions and new requirements from its customers. It is the Customer, not developers, that makes decisions about development. The development roadmap consists of a two year vision, one year goal, one quarter release plan, and two week iteration. Every two weeks, the developers demonstrate new, deliverable functionality in EnvisionWare's products. A hotfix, something that might be caused by a new Windows service pack or change to a communications interface, can be delivered in a day when necessary. Service packs are bundles of updates that address customer and in-house issues and which are fully tested by an exhaustive automated and manual QA process. Releases include new features. Many of EnvisionWare's products are delivered with new versions/features every three to four months.
There are no departments at EnvisionWare, Company Groups define core services. Each Group is headed by a Director that collaborates with his or her team members to establish their mission, and strive toward continual improvement in the delivery of products and services.
We have an unmatched commitment to customer satisfaction, and we consider anything less than high praise as a failure to deliver the appropriate level of customer service. Depending on product or service agreement, customers can receive services 10-1/2 hours per day or 24x7. All requests receive a one-hour response. 90% of all calls are answered directly by a support technician. Customers are encouraged to comment on the delivery of implementation and continuing service, to provide direct feedback on enhancements, and to contact anyone in the Company including the principals if services or products are ever less than exemplary.
Collectively, the principles spend 70% of their time visiting or communicating with librarians. Both have a shared vision for the future and a deep and unalterable dedication to the Company's customers. What other company's founders would answer customer list posts around the clock?
To create an environment in which our employees can realize our corporate goals while learning, growing, and enjoying their work.
EnvisionWare is committed to the total satisfaction of every customer. We place major importance on the meaning of EnvisionWare as a company dedicated to creativity, excellence, and complete customer satisfaction. We believe in integrity as our highest personal goal.
We are committed to the protection of the EnvisionWare name as a symbol of leadership and excellence in libraries around the world, and as the leading supplier of self-service solutions for libraries.
We believe in a philosophy-driven approach to management, which fosters personal growth and responsibility. We want our employees to know WHY they do what they do, and we empower every individual to challenge anything that does not make sense and cannot be justified.
We believe that it is our responsibility to define our philosophy about product and service creation, customer satisfaction, and Company management. We are responsible for defining the global perspectives on issues that would motivate daily, individual decisions.
We abhor policy because it constrains individual thinking, and it requires constant revision in a Company that experiences perpetual, rapid growth and success. Where policies are needed, we subscribe to a belief that they should be collaboratively developed to the extent practical by law.
We do not subscribe to the concept of blame. We accept responsibility for our failing to define a goal or a philosophy. We derive benefit from understanding the source of an error in judgment so that we can refine our communication and guide others in a clear understanding of proper decision-making.
Individuals are empowered and required to act in the best interest of customer satisfaction with an eye on the practical and financial implications of their decisions. An employee is responsible for explaining the ‘why’ of any decision.
Our success is dependent on the effectiveness of our philosophical approach. We need efficient and effective thinking. We are committed to, and ask our employees to subscribe to, the belief that none of us intends to offend. With this in mind, we ask employees to be open and honest in their dealings with one another and to focus on solutions, not on inappropriate communication or unintentional implications.
We focus on the Company vision to fulfill the long-term needs of our customers. We believe that everyone should consider a global perspective to his or her actions and to the needs of our customers.
EnvisionWare is committed to integrity, honesty, openness, and ethical behavior. Ethics are judged by actions and not intent; it is therefore critical that our employees evaluate every contentious situation from an ethical perspective.
We believe in open communications and expect all employees to come to us any time the ‘system’ is not in tune with customer satisfaction or when the ‘system’ does not address individual employee needs. We understand that the bulk of waking hours are invested in a career, and we are committed to providing an enjoyable place to work and an environment that rewards individual excellence. We celebrate diversity and we value employees and their loved ones.
As capitalists and people that abhor process for process sake, we believe that individuals are responsible for their career objectives and advancement. We realize this is a challenging situation for many people and we want to foster an environment in which each employee is comfortable in his or her pursuit of career development. There is no set review process because each person contributes to the company mission at a different pace. We encourage individual growth, continual improvement discussions with a supervisor, and individual proposals for income adjustment or career moves within the Company. We stand ready at any time to listen to proposals when an employee believes that his or her audience is not receptive.
We are deeply committed to the success of our customers, our employees, and our Company.
1998: The Company incorporated in Lawrenceville, GA, and delivered LPT:One™ V1.
1999: The Company moved into office facilities in Lawrenceville, GA, hired three developers, and began preliminary work on PC Reservation®.
2000: EnvisionWare premiered a prototype of PC Reservation at Midwinter ALA.
2001: In January 2001, EnvisionWare moved into a new headquarters in Lawrenceville, Georgia (North Atlanta). With the opening of this facility, the company was poised for explosive growth. During this quarter, the Company increased its development team size by 300%. The collective knowledge of the developers includes expertise in C, C++, Visual Basic, Java, HTML, Windows, Linux, Macintosh, SQL, database design, Perl, php, serial and network communications, and other competencies. In April 2001, EnvisionWare hired a Sales Manager to be responsible for sales activities with a network of dealers and distributors that sell EnvisionWare software solutions.
2002: Development staff and facilities were expanded in the spring of 2002 and again in the summer of the same year.
2003: On June 30, 2003 EnvisionWare announced the opening of its first regional office near Boston, MA. Debbie Bruno, 19 year veteran of the library technology community, was hired to head this new location. January 2004 marked the opening of an office in Dallas, TX that assists customers in the Southwest. John Himes is the Regional Manager for the Dallas office and brings over thirteen years of experience in time and print management solutions.
2004: On April 3, 2004, EnvisionWare moved to an expanded corporate headquarters near the Duluth, GA Civic Center, representing a 400% increase in space.
2005: In April 2005, the company increased the headquarters space by 300%. The facilities host research, development, support, marketing, sales, and operations in a modern, high-tech facility. In July 2005 the Company launched global sales and marketing efforts with the first of several world tours designed to survey the market in each region, train strategic partners in the sale and support of the products, and implement the first systems in those regions.
2006: EnvisionWare entered the RFID/AMH market and brought the concept of OPEN STANDARD RFID to the United States.
2007: In August 2007, the Company co-founded EnvisionWare Pty Ltd in Adelaide Australia, hiring sales, support, implementation, and development staff. The developers came from the ILS development community and, in addition to developing EnvisionWare mainstream applications, they provide ILS customization services for the globe.
EnvisionWare has grown by more than 100% EVERY YEAR and has been profitable since its inception. From its beginning with PC management applications, EnvisionWare has added financial management, copier control, self-check/self-service, RFID, Automated Materials Handling, and complementary self-service solutions. The Company projects sustained growth at this pace as well as continued profitability. EnvisionWare has no VC investors, and no long term debt or bank loans.
EnvisionWare, Inc. is a Georgia corporation. The Company filed status as a corporation on October 29, 1998. The principal place of business is located in Duluth Georgia (Gwinnett County). The company operates additional facilities in Waltham, Massachusetts; Frisco, Texas; Raleigh, NC, Orem, UT; Chicago, IL; Scottsdale, AZ, and Nashville, TN.
Federal Tax ID: 58-242-4595
EnvisionWare Pty Ltd is a South Australia Proprietary Limited Corporation founded in August 2007. The principal place of business is at 10 George Street, Stepney, SA 5069.
ABN: 27 126 848 333
