CM CLIENT
The primary component is Central Management (CM) Client which is included as indicated in the overview. The Client is packaged with an installer that uses a special "key" which is downloaded from your license and special documents page of the support site. The installer and key will configure your CM Clients so that they connect your EnvisionWare management components either directly to our CM Gateway or to your optional CM Gateway.
CM GATEWAY
The optional CM Gateway permits CM Clients to connect to a gateway that is part of your internal network instead of connecting directly to the EnvisionWare gateway. When a customer gateway is installed, a special configuration of your firewall and the EnvisionWare firewall must be altered to provide remote access for EnvisionWare support.
CM CONTROL
CM Control licenses permit you local IT administrator(s) to connect to the local CM Gateway and access all CM Clients on your network. A site needs only one CM Gateway. The number of CM Control licenses depends upon the number of locations where you wish to manage the system. Additional CM Clients are available for other components and Clients.
LIVECHAT (24/7) CLIENTS
When the Remote Installation Service is purchased, we can either use additional CM Clients or 24x7 (EnvisionWare LiveChat) which is a service-based CM Client. LiveChat gives EnvisionWare the ability to push a temporary instance of Central Management onto a machine where you are presently working. The Client persists on the PC until you close your browser.
